Questions

Three ways: tap "Order now" to send a WhatsApp message, fill in the short order form (work, address, date and time), or call 01609-993537. You don't need an account or an app.

Every order gets an ID like ES-301026-1 (service letters, job date, number). Keep it — quote it when you message us about that job, for a follow-up visit or a bill.

Yes, we take orders 24 hours a day, every day, including Fridays and government holidays. At night we go first to urgent jobs: no power, sparking, short circuit, water leaking or overflowing. During Eid holidays please message first so we can confirm a time.

For urgent jobs in most of Uttara we usually arrive in about 60 minutes. Bashundhara and other areas can take longer depending on traffic. Booked jobs come at the time you choose.

Yes. In the order form pick a day (up to a week ahead) and a 2-hour time slot, or choose Urgent. We confirm the time on WhatsApp.

All sectors of Uttara, all blocks of Bashundhara R/A, and nearby north Dhaka areas such as Uttarkhan, Dakkhinkhan, Diabari and Abdullahpur. The Areas page has the full list. Outside these areas, message us — we often still come.

Yes, please keep an adult at home (or a contact person at the office or shop) to show us the problem and check the work before we leave.

Switch off the main breaker (MCB) at once, keep away from water and don't touch the burnt switch or wire. Then tap Order now and mark it Urgent, or call us — this is a priority job.

Usually an overloaded line (AC, geyser or iron on the same circuit), a short circuit, a loose connection or moisture. We find the cause and fix it — never just fit a bigger breaker.

It depends on the fans, lights, router and TV you want to run and for how long. Use the IPS load calculator on this site, or send us the list on WhatsApp and we'll suggest a size.

The meter and the line up to it belong to the electricity company (DESCO in Uttara and Bashundhara) — contact them for those. We handle everything after the meter: the main board, breakers, wiring, sockets and appliances.

Yes. We plan the load, use branded cables of the right size, separate lines for AC and geyser, proper earthing and a labelled distribution board.

Yes. The team is led by an electrical engineer. We switch off and test lines before working, use correctly rated cables and breakers, and check earthing.

Yes. We look at the problem (on WhatsApp photos or on site), tell you the cost and agree it with you before starting. Nothing extra is added without asking you first.

A small checkup charge may apply for a visit. We tell you the exact amount on WhatsApp before we come. If you go ahead with the work, we tell you how it's counted in the bill.

Every job is different — cable length, pipe type, wall, height, parts. Send a photo or short video on WhatsApp and we give you a clear estimate first.

You pay after the work is done and checked, by Cash, bKash, Nagad.

Yes, on request we give a memo for home jobs. Offices and companies get a written quotation before work and a bill with the Order ID after.

We bring common parts and can buy anything else nearby. You can also buy your own parts — we'll tell you exactly what to get. We use branded parts and show you the receipt.

Parts carry the maker's warranty. If the same problem comes back from our work, message us with your Order ID and we'll come and check it again.

Yes — our own trained team, in company uniform. We send the technician's name and phone number before the visit, and you can call our main number any time to check.

Of course. Message or call in Bangla or English — whatever is easier for you.

Yes. Emergency Electric and Plumbing Service has an Electrical Division (electricservicebd.com) and a Plumbing Division (plumbingservicebd.com), plus AC and home services. One message, one team.

We find the exact source first — bathroom floor, pipe joint, commode or drain — then open only what's needed and fix it. We explain the options before any breaking.

Yes. We check the pump (motor), valves, pipes and tank line, then repair or install the right pump. The water pump calculator on this site helps you pick a size.

Yes. We clear blockages with the right tools, without breaking fittings, and tell you what caused it so it doesn't come back.

Yes — geyser mounting, hot and cold water line connection and a leak check. Our electricians can also do the separate power line the geyser needs.

We first find the exact leak point, then open only what's needed. We explain the options before any breaking.

Yes — we install and replace all bathroom and kitchen fittings, including mixers, angle valves, washing machine and water purifier lines.

Yes — offices, shops, restaurants, super shops, clinics, schools and apartment buildings, from one-off repairs to full installations.

Yes. We regularly work early morning, at night and on weekends so shops and offices keep running.

Yes. Regular checks of boards, wiring, lighting and plumbing, priority response for faults and a monthly report. See the maintenance contract page or ask for a site survey.

Yes. After a site survey we send a written quotation with the scope of work, and a bill after the job.